File format
All ZIP flles.
Download process requires a username and password, which were emailed to the address you included on your order form. If you did not receive your username/password info or it became lost or misplaced, you can automatically retrieve it here by entering the email address you supplied to on the order form.
If this still doesn't work (it should take only a few minutes to receive a reply to your automated request), email us at wbc@wheelbase.ws and we will send it to you. Please allow a couple of hours for us to manually get this information to you as email volume is extreme right now.

When requesting for help, please supply us with the following information:

- Paper Name
- operating system (mac os 9, mac os 10, windows, etc)
- application you use to extract files
- FTP application (fetch, cute ftp, etc.)
- browser (Internet Explorer, Netscape, Safari, etc.)
- error messages when applicable
- file name or archive you have downloaded or are trying to download
- any additional information

Unstuffing problems/errors?
Before emailing wbc@wheelbase.ws, try these solutions once you have the files downloaded onto your computer. The following should solve problems with any 'corrupt file' messages.

PC - Right click on the icon of the downloaded file and choose 'open with'
Use: WinRar or WinZip.
Download WinRar here.
Download WinZip here.
This should solve problems with 'corrupt file' messages.

Mac - Control click on the icon of the downloaded file and choose 'open with' (choose a extractor program from the menu).
Be sure to have the latest version of your extractor software. We use Dropstuff 10.
You can also use Stuffit Expander and ZipIt.
Download Stuffit Expander here.
Download ZipIt here(free download and easy to install).

"ZipIt runs natively on Mac OS 8.6, Mac OS 9.x, and Mac OS X. It reaps the benefits of all the great new features in Mac OS X, while still retaining compatibility with older operating systems."
- www.maczipit.com